Frequently Asked Questions

Do you install playground and recreational equipment?

Yes, All Recreation installs commerical playground and recreational equipment.  We are a turn-key provider and can handle all aspects of your project from initial site visit and design to installation and post-installation issues.

Do you provide residential installations?

No, we do not provide residential installations and instead focus on commercial playground and recreational equipment.

Do you have liability insurance?

 Yes, we offer $5 million umbrella liability insurance on all installations, exceeding industry standards.

What territories do you serve?

 Virginia, Washington, DC, Kentucky, Maryland, Tennessee and West Virginia.

Do you charge for initial consultations or site visits?

No, our Recreational Specialists are happy to provide all potential customers with a free site visit.  We also provide complementary proposals and 3D color design drawings.

Do you perform playground safety audits?

Yes, All Recreation provides both audits and safety inspections completed by a Certified Playground Safety Inspector.  Please visit our Inspections and Trainings page to learn more information about the details and benefits of inspections.  

How do I know which safety surfacing is right for me?

At All Recreation, we offer several options for Safety Surfacing.  The best safety surfacing is the one that makes the most sense for your needs, aesthetics and budget.  All of our Recreational Specialists can guide you through the decision-making process and help you select the option that is right for you.

How should I place an order?

Orders should be placed through your Recreational Specialist.  Not yet working with one of our Recreational Specialists?  Please contact us and we will put you in touch with one right away.

How long will it take to receive my order?

Because each order is unique, it is impossible to provide a general response to this question.  Lead times also vary from manufacturer to manufacturer.  We are proud to work with vendors such as Burke who are committed to lean manufacturing processes thereby greatly reducing lead times.

 

When you work with one of our Recreational Specialists, they will be sensitive to your time frames and will have all the shipping information for your individual order.  He or she will be able to keep you up to date with your order’s progress from acknowledgement thru delivery and installation (if applicable).

Do you provide safety training and when is your next training?

Yes, All Recreation offers several playground safety trainings throughout the year.  During these trainings we address safety, maintenance, regulatory compliance and balancing safety/developmental needs.  If you would like to attend a safety training, please contact us.  We will be happy to put you on our mailing list and invite you to the next training near your area.

Can I see an example of your work nearby?

Yes, please contact us to be connected to your Recreational Specialist who can provide examples of past projects in your area.

Do you participate with any purchasing contracts?

Yes, All Recreation provides multiple purchasing options including GSA, HGAC and TCPN.  Please contact us for more details.

What kind of warranty do you offer?

All Recreation works with manufacturers who consistently offer some of the most comprehensive warranties in the business.  We will be happy to provide you information about specific manufacturer warranties as appropriate. 

How knowledgeable are you in inclusive (accessible) play and can you assist us in creating an inclusive playground for our special needs?

All of our Recreational Specialists have received training in inclusive play.  We can bring our knowledge to your project no matter what the size, scope or special need you have.

Can All Recreation accommodate custom orders?

Yes, in conjunction with our manufacturers, All Recreation can help you design unique recreational products from custom playgrounds, shades or shelters, to site amenities and personalized plaques and signs.